The bank doesn’t just utilize robots; it’s packed full with new technology including virtual reality, artificial intelligence and facial recognition.
According to the South China Morning Post, as soon as customers walk through the front door they are met by a robot that asks and answers questions using voice recognition.
Unstaffed services can solve repeated and standard demands from mass clients.
But human bankers are still needed to offer professional advices, to serve the complicated and personalised demands, for instance by wealthy clients.